Refund policy

Effective Date: [Insert Date]
Applies to orders shipped within the UAE only

1. Eligibility

We accept returns for eligible items within 7 days of delivery. To qualify:

  • Items must be unused, unworn, and in original packaging

  • Tags must be attached

  • Receipt or proof of purchase must be provided

2. Non-Returnable Items

  • Sale or discounted items

  • Gift cards

  • Underwear, swimwear, or hygiene-sensitive items

3. Return Process

  1. Contact us at [insert email or WhatsApp] within 7 days

  2. Provide your order number and reason for return

  3. We'll arrange for pickup or guide you to drop off at our designated location

Return shipping is free for defective or incorrect items. Otherwise, a small handling fee may apply.

4. Refunds

Once your return is inspected and approved:

  • Refunds will be issued to your original payment method within 7–14 business days

  • Shipping fees are non-refundable unless the item was incorrect or defective

5. Exchanges

We currently do not offer exchanges. If you want a different size or color, please return your item and place a new order.